About
Plan is a complete vehicle service provider, with a range of products and services to fit any vehicle requirement you or your company may have. Continuous investment in technology ensures that Plan remains at the forefront of its field and can deliver bespoke solutions, on budget, on time.
Plan has four business arms to fit succinct market segments or provide necessary corporate services.
The object of this is not to ‘pigeon hole’ our customers, but to allow customers to pick and choose features from each business to form their own unique package of services.
This structure allows each business to freely compete in its own market and ensures that ,as a multi service provider, Plan is competent, lean and competitive with all services being accessible from one single point of contact.
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Terms and Conditions
Throughout this Agreement “Plan”, “we” “our” or “us” means Plan Fleet Services Ltd. “You” or “your” means the Customer
company, firm or organisation identified in the Account Agreement Summary, as well as its employees and representatives as appropriate.
- Agreement This Agreement shall apply to any rentals you request from us. The terms of this Agreement incorporate and supplement the terms
and conditions of our standard rental agreement (the “Rental Agreement”) in force at the time of rental of the vehicle in question, whether the
Rental Agreement is signed or unsigned by the renter of the vehicle. A copy of the current Rental Agreement is available on request, but you accept
our right to change the Rental Agreement without prior notice to you. Each rental will be subject to the terms of the Rental Agreement in force
from time to time at the time of rental, as modified by this Agreement. Rental Charges shall be as set out in the Rental Agreement except as
otherwise stated in this Agreement or any Rate Schedule.
You shall and shall procure that your employees and representatives shall comply with the terms of this Agreement and any Rental Agreement, you
shall pay all charges, costs, fees and expenses due under this Agreement or any Rental Agreement and shall defend and indemnify Plan and
its affiliates against any loss, damage, costs and expense (including legal fees) they suffer should there be any breach of this Agreement or any such
Rental Agreement.
This Agreement replaces any other agreements entered into between you and us in relation to the rental of vehicles. Such agreements (if any) shall
cease to have effect with effect from signature of this Agreement except as otherwise agreed in writing.
To the extent any conflict or inconsistency exists between the Account Agreement Summary, these Terms and Conditions and any Rate Schedule
(together "Account Documents") and any Rental Agreement, the Account Documents shall prevail. To the extent such conflict or inconsistency
does not exist, the clauses (and subclauses) of the Rental Agreement shall continue in full force and effect.
This Agreement shall commence on the date you sign the Account Agreement Summary and can be terminated by either party giving not less than
ninety days prior written notice. Either party shall be entitled to terminate this Agreement with immediate effect to the extent the other (1) commits
a material breach of this Agreement which is not cured (if it can be cured) within 30 days of the notice of the breach being given, or (2) goes
insolvent, has a liquidator appointed or anything similar occurs in any jurisdiction.
Where this Agreement is terminated for breach or insolvency, the party terminating this Agreement may also, at its option, terminate any Rental
Agreement to which this Agreement relates. In other cases, this Agreement shall continue in full force and effect with regard to any rental
continuing beyond termination of this Agreement. All clauses which expressly or by implication are intended to survive termination of this
Agreement in order to give full effect to this Agreement shall do so.
You are responsible for each vehicle supplied by us from the time we deliver or you collect the vehicle until it is re-inspected by one of our
employees within our normal working hours, or until six business hours after a pre-arranged collection time (whichever is sooner). The leaving of a
vehicle unattended or with a third party does not end your responsibilities under this Agreement or the Rental Agreement.
- Insurance, Optional Products and Financial Responsibility Each rental shall be supplied with the optional product(s) and/or insurance
indicated on the Account Agreement Summary. Any protection supplied by such optional product(s) and/or insurance shall only remain available
when you are in compliance with this Agreement and the relevant Rental Agreement.
To the extent that you have declined an optional product or insurance, you agree to provide your own insurance to cover any loss, damage, theft,
destruction, fraudulent rental or third party liability caused to or arising from the use of any vehicle we supply you. You must notify us in writing of
any changes to your insurance cover during the term of this Agreement.
If any loss, damage or cost (including legal fees) is not covered by our optional products or our insurance or paid by your own insurance, you agree
to defend, indemnify and hold us and our insurer harmless from any losses, damage or cost (including legal fees) we and/or they may incur as a
result of this Agreement or any Rental Agreement that is not caused by our negligence.
- Authorised Operators and Driving Licences Each Rental Agreement will be completed in the name of the person provided by you at the time
of booking. Any additional authorised driver or class of driver must be requested and will appear as an ‘Additional Driver’ on the Rental
Agreement. You agree that all drivers of the vehicle will be 21 years or older and will have a full and valid driving licence which allows them to
operate the class of vehicle provided. You shall ensure that people making bookings in your name or under this Agreement are properly authorised
by you and accept responsibility for the actions of any unauthorised operators of the vehicle.
- Vehicle Condition You agree that the physical condition of the vehicle at the point of delivery shall be as being that shown on the applicable
Rental Agreement, a copy of which we will leave with the vehicle. If there is any additional damage to the vehicle which is not shown then you
must ensure that the driver provided by you notifies the rental branch prior to the vehicle being used. If no such notification is made then you are
liable for any repair, administration, lost revenue or other costs which we incur in accordance with the Rental Agreement.
- Repossession Of Vehicles We retain the right to repossess the vehicle and charge you if there is any serious breach of this Agreement or the
relevant Rental Agreement. If you continue to operate a vehicle after the right to do so is terminated then we retain the right to report the vehicle as
stolen to the police or other law enforcement entity.
- Billing/Payment Assuming payment has not already been made in full under the terms of the Rental Agreement, payment is due within 30 days
from the date of invoice (this includes rental, damage & traffic violation charges and all other charges identified in the Rental Agreement and Rate
Schedule). Interest will be charged on a daily basis on accounts not settled by the due date at a rate of 5% above Bank of England base rate for the
time being in force and compounded monthly. We reserve the right to withdraw a credit facility at any time.
Invoice queries should be raised within 10 days from the date of the invoice. Failure to raise a query within this timescale shall constitute your
irrevocable acceptance of all invoice charges by you.
- Delivery or CollectionThese charges are noted in the Rate Schedule and apply to both delivery and collection of vehicles. Combinations of
home & business delivery will be charged the appropriate combination of charges identified in the Rate Schedule. These charges can be eliminated
by utilising the pick-up services referred to below. We must be notified with at least 2 hours notice before cancellation to deliver or collect a
vehicle that had been arranged by you to avoid the abortive delivery/collection charge identified in the Rate Schedule.
- Pick-up Service We will collect a renter during normal business hours from virtually anywhere in the UK and transport the renter to the nearest
rental branch free of charge, avoiding delivery charges. This service is also available when the vehicle is returned to the Plan location during
our normal business hours, a lift can be provided from the nearest rental branch to the renter's nearby home or office, also free of charge.
- Grace Period There is a grace period of 59 minutes following the end of the agreed rental period. This grace does not apply to APU rental
arrangements. Following 59 minutes, the rental period will be deemed to extend a further day, each 24 hour period incurring an additional day's
charge.
- Out Of Hours (Booking during working hours for a start time out of hours). Any vehicle reserved with at least 2 working hours notice, for a
rental commencing at a time outside of the following hours, will be charged an amount outlined in the Rate Schedule. Vehicles booked and to be
provided within the following hours Monday to Friday 0830 to 1800, Saturday 0930 to 1200,will not incur an out of hours charge. Vehicles will
typically be provided during these hours.
- After Hours (Booking after working hours for a start time out of hours). Where an "out of hours" rental service is made available, this will
incur an additional charge as stated in the Rate Schedule.
- One Way Additional charges stated in the Rate Schedule will apply to rentals returning to a location other than where the rental originated.
One way rentals are not permitted beyond the UK mainland.
- Drop If a vehicle is left at a location other than a Plan branch or business site of the customer, a drop charge may be made. Example of
this would be hotels, car parks etc.
- Mileage Not withstanding any mileage limit identified in a Rental Agreement (or where “unlimited mileage” is noted in any Rental
Agreement), a “cap” of a maximum of 3,000 miles for each vehicle during any 28 day period applies to all rentals. This cap may be altered if the
parties agree to do so in the Rate Schedule. We may charge 15 pence per mile (depending on vehicle) or such other amount as noted in the Rate
Schedule for any mileage above the agreed “cap”.
- Fuel The level of fuel will be noted on the Rental Agreement when the vehicle leaves our location and again when the vehicle returns to our
location. Notwithstanding any refuelling rate identified in the Rental Agreement, any difference in fuel is charged at the average AA regional fuel
pump price + 20% service charge. The AA pump price will be reviewed monthly or more frequently if deemed necessary.
- Traffic Offences Should offences including (but not limited to) speeding, parking, bus lane, congestion charge, etc. occur we will cooperate
with the authorities and share driver details. You are responsible for payment of any administration fees, costs or fines that Plan incurs as a
result of traffic offences or charges which shall be added to any invoice. These payments are on the same credit terms as your rental account.
- Airport Surcharge Airport locations where we have on-site facilities will be charged an additional percentage as set out in the Rate Schedule
on the entire rental.
- Meet & Greet At airport locations where we do not have on-site facilities, a "meet & greet" service may be provided at an additional charge as
set out in the Rate Schedule. A pick-up service is available from many of these airports and is free of charge. Details of the availability or otherwise
of meet, greet and pick up services from airport locations are available from local Plan offices.
- Road Fund License (RFL) This surcharge is applied to all rentals on a daily basis and is subject to change. RFL is a fee imposed in
conjunction with the Government's Road Fund Tax on new vehicles.
- Key Replacement The cost to replace lost keys will be charged to you as well as an administrative fee.
- Roadside Assistance Free 24 hour recovery is offered on all domestic rentals. Details of the number to call are shown on the cover of the
Rental Agreement.
- Rate Reviews The Rate Schedule shall commence on the date the Account Agreement Summary is signed and continue unless otherwise
agreed or terminated by either party on 90 day's prior written notice. In the event that abnormal circumstances arise beyond our direct control (e.g.
new taxes, vehicle costs, legislation etc.) we may seek to review the Rate Schedule with you, providing 30 days written notice. We shall also
review and amend the Rate Schedule as appropriate on a periodic basis to reflect increases in inflation or other business requirements and shall
provide 30 days prior written notices to you. In each case, if you or your employees continue renting vehicles following such 30 day notice period
you will be deemed to have agreed to the new rates.
- Vehicle Taken Abroad You must provide us with at least 24 hours notice of a request to take a vehicle abroad. If we authorise this, we will
supply the appropriate documentation which must be kept with the vehicle whilst abroad and shall form part of this Agreement. We may limit the
countries that the vehicle may be taken, as well as the type of vehicle. A surcharge (noted in Rate Schedule) will be added to the invoice. Limited
mileage will apply in accordance with condition 14 above unless otherwise specified.
- DVLA Authorisation In cases where a driver’s licence is required to be shown and the driver is unable to provide the full details necessary;
we will contact the DVLA and attempt to obtain the necessary verification. A standard charge will be made to you for this as detailed in the Rate
Schedule. Any rentals cancelled because of inadequate driver authorisations will be charged at the full rental value.
- Non-UK Rentals The rates and facility charges in this Agreement apply to rentals in the United Kingdom only. Rates and Terms &
Conditions for rentals outside of the UK mainland are available upon request.
- Force Majeure Neither party shall be liable to the other or be deemed to be in breach of this Agreement by reason of any delay in performing,
or any failure to perform, any of its obligations under this Agreement, if the delay or failure is beyond that party’s reasonable control. Without
prejudice to the generality of the foregoing, the following shall be regarded as causes beyond either party’s reasonable control: act of God
(explosion, flood, storm, fire or accident); war or threat of war, sabotage, insurrection, civil disturbance or requisition; strikes, lockouts or other
industrial actions and trade disputes, whether involving employees of either party or of a third party; power failure or breakdown in machinery not
caused by our negligence or fault. Acts or omissions of your employees or renters (in particular driving accidents and offences) shall not be
regarded as "force majeure" events.
- Confidentiality Both parties acknowledge that during the term of this Agreement, each may obtain confidential information relating to the
other. The parties agree that all information received in the course of this Agreement (including the terms of this Agreement and any Rate
Schedule) will be kept in strict confidence. You shall, and shall ensure that your employees shall, keep confidential any account numbers,
passwords or booking authorisation processes that we provide to you and you shall be responsible for and fulfil all obligations arising under any
rental initiated using your account numbers, passwords or booking processes. The provisions of this clause shall survive termination of the
Agreement for any reason, and for a further period of six months after termination of this Agreement.
- Governing law Where your Registered Office shown on the attached Account Agreement Summary is in Scotland, this Agreement is governed
by the laws of Scotland and any dispute may be settled in the Courts of Scotland. Where your Registered Office shown on the attached Account
Agreement Summary is in Northern Ireland, this Agreement is governed by the laws of Northern Ireland and any dispute may be settled in the
Courts of Northern Ireland. In any other case, this Agreement is governed by the laws of England and any dispute may be settled in the Courts of
England and Wales.
- Under Age Driver When on our damage waiver or liability insurance an additional charge applies for drivers 21-25 years old. No drivers
under 21 are allowed.
- Additional Driver When on our damage waiver or liability insurance an additional charge applies for each additional driver authorised.
- Premium Location A surcharge will be added to rentals made at premium locations noted under facility charges in the Rate Schedule.
Contact Us
You can contact PlanyourRental direct on 0800 043 1833 or by post at the following address:
PlanyourRental
6 Kingfisher Way
Silverlink Business Park
Newcastle upon Tyne
Tyne and Wear
NE28 9ND
Alternatively you might like to Make a Reservation or Apply for a Business Rental Account
Your first choice for Business Vehicle Rental
Plan, one of the UK’s most prominent vehicle providers, also offers a remarkable business rental solution.
As you would expect from Plan, our facilities and services are second to none. As a PlanyourRental account holder you can benefit from our access to more than 300 UK depot locations, a 30,000 plus vehicle fleet, guaranteed availability, delivery to your door and special pricing on every rental; whether it’s for a day, a week, a month or more.
PlanyourRental will work with you to tailor a rental solution calculated exclusively to meet your individual requirements, aimed at saving you time and keeping your accountant happy.
As an account holder you can have a vehicle delivered to you anywhere in the UK within two hours with just a free phone call to our central booking number. With no account fees and no minimum usage requirements, open your business account today.
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